Codensa

The Codensa app, designed for Enel Colombia's clients, is an all-in-one digital platform that provides a host of features to manage your electricity service effectively. With this tool, you have a virtual branch at your fingertips allowing you to have detailed visibility and control over your energy consumption and billing.

One of the primary benefits of using this digital service is the ease of accessing your bill details, showing the breakdown between energy usage and additional services. You can also conveniently pay your bill with a single click, thanks to its secure PSE payment integration.

For those times when meeting payment deadlines is challenging, the platform offers a grace period request feature. Furthermore, if you prefer to keep track of your energy consumption and services separately, you are enabled to open your bill and download it as a PDF for your records.

In case of power issues or public lighting problems, quickly reporting them is essential. The application lets you report such outages and track the progress of repair stages. Additionally, it keeps you informed about maintenance work that could temporarily interrupt service, helping you plan accordingly.

Other standout features include making payment arrangements for outstanding charges, submitting your meter reading without waiting for a technician, and analyzing detailed energy consumption patterns if you have a smart meter. Stay up-to-date with the billing cycle, including meter reading and bill distribution dates, payment deadlines, and possible suspension timings.

It also provides information on Enel Colombia service centers locations and hours of operation. Opt-in for notifications to stay informed about your energy service and other essential updates.

Enhancing user experience, the game boasts biometric login capabilities for secure and quick access. Embrace effortless management of your electricity needs with the comprehensive platform – your partner for a more streamlined, informed, and efficient energy consumption journey.